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Fonemine Serve™: Mobile Customer Care Automation
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Fonemine Serve™ enables global businesses to deliver superior customer experience at a lower cost. With Fonemine Serve™, businesses using customer service call & contact centers, can treat incoming voice calls from mobile phones, differently from land-line phones, by offering rich, navigable, no-hold-time interaction for mobile phone callers. Since almost half of all customer service calls are originating from a mobile device, the convenience, navigability, richness, and immediacy of mobile device interations provide a competitive advantage to businesses that offer Fonemine serve to their mobile customers.
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Fonemine Serve™ offers the following benefits:
- Incoming Call Deflection with IVR Integration with automated reconnect
- Customer Relationship Management & Knowledge Base Integration
- Reduced cost of Entitlement checks, and customer support
- Helpdesk, Videos & Self-Service Tools
- Self-Service Workflows Decision Engine
- Personalized Alerts
- Surveys and Feedback Management
- Detailed Tracking & Graphical Reporting with Business Analytics
- Personalization based on Device, Location, History, Inputs, Enterprise Entitlement
- Enterprise Messaging Integration: Email, Voice, IM, and Chat
- Enterprise Integration (Content Management, Database, Support Software)
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Enterprises
Your customers are mobile; your customer support and service should be too. Contact us to learn more about the possibilities for your business.
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